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Yolanda Hlophe

Customer support specialist (Email, Chat & Voice)
Johannesburg, Gauteng, South Africa
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Skills

· CRM management
· Problem solving
· Verbal and written communication
· Leadership
· Data entry
· Voice support
· Email support
·Chat support
· Complaint resolution
· CRM systems :Zendesk, Salesforce, UJET and Five9
· Software: Microsoft Office Suite, Google Workspace, MS Teams, Zoom, and Slack

About

Customer Service Professional with 4 years’ experience in call center and customer support environments. Skilled in handling high volumes of inbound and outbound calls, emails, chats, resolving inquiries and maintaining customer satisfaction. Proficient with CRM and ticketing systems including Zendesk and Salesforce. Strong multitasking, active listening, and problem-solving abilities with a proven record of building lasting customer relationships. Looking for a new role where hard work and dedication will be highly valued.