Skills
Customer Support & Relationship Management
Conflict Resolution & Complaint Handling
CRM Tools (Zendesk, Salesforce, Freshdesk)
Multichannel Communication (Phone, Email, Live Chat, Social Media)
Remote Work & Cross-Cultural Collaboration
Technical Troubleshooting
Knowledge Base Content Creation
Time Management & Prioritization
Active Listening & Empathy
About
I am a highly motivated and customer-focused professional with proven experience delivering exceptional service in both local and remote settings. With strong communication skills, problem-solving abilities, and expertise in CRM tools, I have consistently exceeded performance targets by driving customer satisfaction, reducing resolution times, and strengthening loyalty. Adaptable, empathetic, and tech-savvy, I thrive in fast-paced environments where excellence and collaboration are key.
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