Skills
CRM Tools (Customer Records, Engagement and Retention Tracking)
Microsoft Office Suite (Excel, Word, PowerPoint)
Google Workspace (Gmail, Calendar, Docs, Sheets, Slides)
Data Analysis and Reporting
Email and Chat Communication Tools
About
Dedicated Customer Service and Community Support Specialist with a strong background in
client care, call handling, and advocacy across humanitarian, health, and administrative sectors. Skilled in empathetic listening, conflict de-escalation, and database management, with proven
ability to remain calm under pressure while providing professional, compassionate support. Certified in Customer Service and experienced in working with diverse, cross-functional teams
to ensure client satisfaction and organizational impact.
Profile Photo
