Victor Akpan

Skills

Sales Manager,
Customer Success,
Client Retention,
Customer Care,
CRM,
Communication,
Time and resource management,
Strategic Leadership,
Lead generation,
Business Development,
Product Management

About

A management and administration-inclined person, confident communicator, excellent emotional intelligence, independent worker, as well as a perfect team player.
A growth-focused thought leader with passion and zeal for excellence.
Seeking an opportunity in an organization that provides the right intellectual challenges, scope and scale for growth, to harness my skills and build a rewarding career.
• Recognized with the “Top Sales Manager” award for outstanding performance and leadership in
2023/24.
• Identified and penetrated new market segments, contributing to a 27% increase in total sales volume.
• Develop goals that complement the overarching business goals of the company and coordinate staff strength of 8 sales executives to continually meet and exceed goals.
• Maintain contact with the field retention teams to stay abreast of market place activities to be included in report narratives.
• Track customers’ issues through inbound, outbound, business desk and all customers’ touch points to ensure that issues that may result in inactivity are highlighted and resolved.
• Key resource for customers’ insight and behavioral trend.
• Enhanced sales reporting and analytics, leading to more accurate forecasting and a 25% reduction in sales cycle time.
• Developed and executed strategic sales plans, leading to a 36% increase in market share within the region.
• Conducted regular training and development sessions for the sales team, improving overall performance and achieving a 95% customer satisfaction rate.
• Increasing emotional engagements with existing customers to increase repeat purchase rates and lifetime value
• Managing the customer communication programs across multiple media: Emails, Direct mails and phone calls in order to track and measure performance and impact.