Skills
CRM, Communication and documentation skills, Good use of Microsoft application tools, problem solving skills, soft skills, and other basic customer centric and customer retention skills
About
Customer Service /Technical Support Personnel.
As a customer service professional with a background in Customer support services. I specialize in delivering efficient, empathetic solutions-focused support to customers across various communication channels, through phone, email, and live chat. Detail-oriented and proactive with strong analytical skills, good knowledge of office 365, Active directory, CRM and other soft skills.
My passion lies in transforming frustrating customer experiences into satisfying resolutions that build brand trust and loyalty.
With hands-on experience managing high call volumes (80–100+ daily) and achieving a 92% customer satisfaction rate at Teknowledge Limited. I’ve developed a deep understanding of customer behavior, retention strategies, and CRM tools that drive support excellence. I pride myself on my ability to resolve 85% of customer issues on the first call, reduce ticket backlog, and share process improvement insights with management demonstrating a proactive, value-driven mindset.
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