Skills
Excellent communication skill,Highly teachable with quick retention skill, Competent with Microsoft Word, Excel, and Zoho, Strong multitasking ability, Good management and organizational skill, Concise information delivery, attention to details, data entry and record keeping.
About
Dedicated and results-driven professional with proven experience in customer service and healthcare administration. Skilled in patient scheduling, appointment coordination, and accurate record-keeping, ensuring efficiency and reduced wait times. Successfully improved patient satisfaction by conducting timely follow-up calls, addressing concerns, and providing friendly, empathetic support across phone, email, WhatsApp, and in-person interactions. Maintained accurate financial and transaction records while compiling daily, weekly, and monthly performance reports for management review. Recognized for strong organizational skills, attention to detail, and the ability to manage patient and HMO files for quick, reliable access. Known for a calm, approachable personality that helps resolve inquiries effectively and creates a positive customer experience.
Profile Photo
