Tijjani Ibrahim

Skills

Excellent Communication, Empathy, Active Listening, Problem-Solving, Multitasking, Adaptability.

Technical / Tools
Zendesk CRM

Email, Live Chat & Phone Support
Slack, Zoom, Google Meets, Notion,DAO Tools & Web3 Literacy,Basic MySQL, Languages, English (Proficient),Hausa (Proficient),Yoruba (Proficient)

About

I am a dedicated Customer Service Representative with over 10 years of experience across telecommunications, media, and digital platforms. My strength lies in resolving complex customer issues, managing interactions across multiple channels, and ensuring excellent user satisfaction. I am proficient in tools such as Zendesk CRM, Slack, Zoom, Notion, DAO platforms, and Web3 technologies, which I combine with strong communication and interpersonal skills to deliver seamless customer experiences.

Over the years, I have achieved significant results, including consistently maintaining 90%+ customer satisfaction scores at CNSS Limited, streamlining the complaint resolution system at Nigeria Police Radio, and enhancing digital engagement at Radio Nigeria through real-time content updates and audience support. My ability to adapt to hybrid and remote environments, along with fluency in English, Hausa, and Yoruba, allows me to work effectively with diverse teams and clients across cultures.

My previous roles include serving as a Customer Service and Engagement Officer at Radio Nigeria, Head of Programmes and Public Liaison Lead at Nigeria Police Radio, and Customer Service Representative at Mamza Brothers International. In these roles, I handled audience inquiries, coordinated live public engagements, worked with suppliers and OEMs on technical complaints, and built trust through reliable and empathetic service. With a proven track record, empathy, and adaptability, I am passionate about delivering value and contributing to organizational success.