Themba Mbutsi

Skills

Customer Service & Support
Complaint Handling
Conflict Resolution
Communication & Active Listening
Stakeholder Engagement
Call Center Support
Problem-Solving & Decision-Making
Service Delivery Improvement
Confidentiality & Professional Ethics
Time & Workflow Management

About

Dear Sir/Madam
I am excited to apply for the Remote Customer Care position at your Company. With over 20 years of professional experience in stakeholder engagement, compliance-driven environments, and fast-paced service delivery, I bring strong skills in communication, conflict resolution, and customer support.
In my current role at Rumdel Construction, I interact daily with contractors and drivers, providing clear guidance, resolving issues, and ensuring compliance in a challenging environment. Previously, at ENCA, I collaborated with teams under tight deadlines to deliver accurate results, building a reputation for calm problem-solving and customer-first service.