Skills
● Customer Relationship Management (CRM)
● Transaction & Account Processing
● Complaint Resolution & Escalation Handling
● Time & Task Management
● Process Compliance & Risk Control
● Communication (Written & Verbal)
● Stakeholder Engagement
● Team Collaboration
About
I am a results-driven Customer Service & Operations Specialist with 5+ years of proven experience in
the banking sector, excelling in transaction processing, account maintenance, and customer
relationship management. Adept at resolving complex customer issues, streamlining processes, and
ensuring compliance with regulatory standards. Recognized for delivering exceptional client satisfaction,
fostering cross-team collaboration, and driving operational efficiency. Passionate about leveraging
communication and problem-solving skills to contribute to organizational growth.
Profile Photo
