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Taoheed Oyedola

Customer Support & Operations Specialist | 6+ Years in SaaS, Fintech, E-commerce & Web3 | Driving Customer Success, Trust & Operational Efficiency
Ibadan South West, Oyo, Nigeria
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Skills

Customer Support | Customer Success | Operations Management | Community Management | Conflict Resolution | Payment & Dispute Handling | Supplier & Dispatch Coordination | CRM Tools (Zendesk, Intercom, Gorgias) | Airtable & Notion | Microsoft 365 & Google Workspace | Web3 Tools (Dune Analytics, Snapshot, Guild.xyz) | Communication & Problem-Solving

About

I’m Taoheed, an experienced Customer Support and Operations Specialist with 6+ years working across SaaS, fintech, e-commerce, and Web3. Over the years, I’ve learned that support isn’t just about solving tickets, it’s about building trust, making complex things simple, and helping customers feel genuinely supported.

I’ve worked with companies like Bollads, NMS Philippines, Bet9ja, and Birds of Prey NFT, where I handled everything from technical troubleshooting and financial transactions to community engagement and supplier coordination. Along the way, I’ve become skilled with tools like Zendesk, Intercom, Gorgias, Airtable, and Notion, always looking for ways to streamline workflows and create smoother experiences.

What motivates me most is seeing how the right mix of empathy, problem-solving, and process improvement can transform customer experiences and help businesses grow. I’m always curious, always learning, and always ready to make an impact where it counts.