Sylvester Chikwendu

Skills

Excellent customer service and communication skills, Troubleshooting and resolving hardware and software issues, Complaint Handling and Escalation Management, Multichannel Support (Phone, Email, Chat, Exceptional communication skills, Strong analytical and problem-solving abilities, Proficient with Microsoft Office Suite and other productivity tools.

About

An evolving, focused and results-driven IT/ICT Support Engineer with over 3 years of experience in providing technical support, basic troubleshooting, switches and routers configuration, Html5, CSS3, M365 exchange online services etc. Proficient in handling software and hardware issues, with a strong background in customer service and technical problem-solving while demonstrating exceptional communication skills. Also, Sylvester is a professional member of the Nigerian Computer Society (MNCS) and Nigeria Institute of Management (Chartered) (MNIM).