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Solomuzi Cele

Data Entry & Analysis Specialist | Full Stack Development | Microsoft 365 & Excel | Cybersecurity & AI Enthusiast | Customer Service & Health Sector Experience Cybersecurity) Keeps your customer service + health sector
Durban, KwaZulu-Natal, South Africa
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Skills

Data Entry & Data Management

Data Analysis & Interpretation

Excel (Formulas, Data Cleaning, Reporting)

Microsoft 365 (Teams, SharePoint, OneDrive)

Customer Service & Chat Support

Digital Marketing (SEO, Social Media, Online Campaigns)

Cybersecurity Awareness & Practices

AI Fluency & Emerging Technology Knowledge

Monitoring & Evaluation (Planning & Reporting)

Full Stack Development (Frontend & Backend: HTML, CSS, APIs, UX/UI)

Communication & Professional Writing

Problem Solving & Critical Thinking

Time Management & Organization

About

Dedicated and detail-oriented professional with over 12 years of experience in customer service, billing, data management, and administration. Skilled in handling large volumes of data, ensuring accuracy, and supporting operational efficiency. Experienced in the healthcare and non-profit sectors, providing support in health-related projects, data collection, and reporting. Adept at both independent and team-driven work, with proven ability to manage sensitive information, support clients, and meet deadlines under pressure.

Recently upskilled with certifications in AI fluency, cybersecurity, full stack development, digital marketing, monitoring & evaluation, and data analysis, strengthening both technical and analytical capabilities. Proficient in Microsoft Office (Excel, Word, Outlook), data entry, database systems, and digital tools that support modern business operations. Experienced in online customer chat support with a strong focus on problem-solving and client satisfaction.

Key Skills & Competencies

Data Management & Analysis: Excel basics, data interpretation, data collection, reporting, and monitoring & evaluation.

Technology & Digital Skills: Microsoft AI Fluency, Full Stack Development (HTML, CSS, APIs, UX/UI, GitHub), Cybersecurity, Digital Marketing, Microsoft 365 (Teams, SharePoint, OneDrive).

Customer & Client Support: Chat support (Startek Telkom), call center operations, billing management, and healthcare sector experience (Phumelela project).