Sisipho Sindinkolo

Skills

Customer Service & Client Care (Inbound & Outbound)
Call Centre Operations & Retentions
Administrative Support (Emails, Live Chats, WhatsApp)
Requirements Gathering & Business Analysis
Process Improvement & Stakeholder Communication
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Microsoft Azure & DevOps Tools
Agile / SAFe Frameworks & Collaboration
Data Entry & Reporting
Training Support & Onboarding Assistance

About

I am an adaptable and results-driven professional with 5+ years’ experience in customer service, call centre operations (inbound and outbound), and administrative support. My background includes handling emails, live chats and WhatsApp communication, as well as troubleshooting and resolving client queries efficiently. I also have one year of experience as a Business Analyst Intern within an Agile team at Liberty, where I contributed to requirements gathering, process improvement and solution delivery.
I hold certifications in Business and Systems Analysis (IIBA endorsed), SAFe Agilist, Azure Developer Associate and DevOps Engineering, which give me a strong foundation in both business and technical environments. Passionate about delivering excellent service, improving processes and supporting teams to meet targets, I am eager to add value in roles that combine customer care, administration and business analysis.