Sharon Okereke

Skills

Customer Relationship Management (CRM) Customer Support (Email, Chat, Phone) / Data Entry & Record Management / Ticketing Systems (Zendesk, Gorgias-Upskilling) /CRM Systems (Salesforce, Finacle, Hubspot) / Process Optimization & Workflow Tools (Trello, Calendly) / Typing Speed: 65WPM, 98% Accuracy / E-commerce Support (Shopify, Online Transactions, Catalog Entry)

About

Sales, Customer Service & Data Entry Specialist | 6+ Years Remote Experience
Delivered seamless client support across 200+ accounts, resolving 70+ tickets daily with 98% CSAT. Skilled in Salesforce, Finacle, HubSpot, Calendly, expanding into Zendesk & Gorgias.

Proven in remote sales, customer support, compliance, and accurate data management, turning complex problems into simple, stress-free solutions while driving customer satisfaction and retention