Scholastica Ushie

Skills

Customer service & client support

Effective communication (written & verbal)

Problem-solving & conflict resolution

Active listening & empathy

Time management & multitasking

Organization & attention to detail

Data entry & record management

Calendar & appointment scheduling

Travel & accommodation coordination

Transport/logistics arrangement

Task prioritization & deadline management

Technical/Tool Skills:

Zendesk (customer support)

RingCentral & Grasshopper (client communication)

Canva (presentations & visuals)

Notion & Trello (task/project management)

Google Workspace (Docs, Sheets, Calendar, Gmail)

Microsoft Office Suite (Word, Excel, Outlook)

Soft Skills:

Professionalism & discretion

Adaptability in fast-paced environments

Team collaboration & independent work

Strong interpersonal relations

Proactive approach to anticipating client needs

About

I am an experienced Customer Support professional with a strong track record of providing timely, empathetic, and solution-focused assistance to clients. In my previous roles, I successfully managed customer inquiries through Zendesk, RingCentral, and Grasshopper, consistently reducing response times and improving customer satisfaction. My background has honed my ability to stay calm under pressure, communicate clearly, and resolve issues efficiently — skills that are vital in customer-facing roles. I am highly skilled in providing seamless administrative support, with hands-on experience in managing accommodation arrangements, transport logistics, and appointment scheduling for clients. I have successfully used tools such as Google Workspace, Trello, and Notion to organize travel plans, manage calendars, and ensure smooth coordination of daily tasks. My strength lies in anticipating client needs, paying close attention to details, and ensuring every arrangement is efficient, cost-effective, and hassle-free. By combining organizational skills with a proactive approach, I consistently deliver reliable support that saves.