Sandra Adaeze

Skills

Customer Relationship Management
· Record keeping and documentation.
· Complaint Resolution
· Report Preparation
· Interactive Communication
· Basic Computer appreciation skills
· People Management Skills

About

My name is Adaeze Sandra, and I am a dedicated and experienced customer service professional with over seven years of experience across different industries.

I started my career in sales and administration at Blue Summith Health Care, where I built a strong foundation in understanding client needs, meeting targets, and handling administrative tasks. This was followed by a role at Daily Sun Newspaper, where I focused on gathering customer feedback and supporting team logistics.

I then progressed to a direct customer service role at BSS Consulting. There, I was responsible for managing high volumes of calls, generating sales leads, resolving complaints, and building strong relationships with customers to ensure their satisfaction.

Most recently, I worked as an Administrative Officer at PTONA, where I honed my organizational and communication skills, managing databases, preparing reports, and handling internal and external queries efficiently.

Throughout my career, my focus has always been on providing helpful, efficient, and positive service. I am a great communicator, I enjoy solving problems, and I'm skilled at making customers feel heard and valued. I am very excited about the possibility of bringing my skills and experience to this role at your company.