Salisu Maryam

Skills

Administrative Tools: Google Sheets, Microsoft Word, Excel, PowerPoint, HubSpot.
Soft Skills: Problem Solving, Active Listening, Time Management, Empathy, Creativity, Email Management and Strategy.

About

Results-driven professional with experience in customer success, communication, and vendor engagement. At PROCCIO, I successfully resolved 95% of customer complaints, leading to a 20% increase in retention, while strengthening customer and vendor relationships through tailored solutions. Proficient in tools such as Google Workspace, Slack, Microsoft Teams, and Excel, with certifications in Customer Success and Customer Experience. Skilled in problem-solving, active listening, and collaboration, I am passionate about delivering value, improving processes, and supporting organizational growth.