Skills
Exceptional Customer Care
Empathy & Active Listening
Clear Written and Verbal Communication
Conflict Resolution & De-escalation
Proactive Customer Engagement
Customer Retention Strategies
Data-Driven Decision Making
Customer Behavior Analysis
Identifying Pain Points Using Data
Service Performance Metrics Tracking
SQL (for data querying)
Power BI (for data visualization and reporting)
Digital & Telecommunication Support Platforms
CRM Tools (Zoho, Pressone, Hubspot, Zendesk )
Google and Microsoft tools
High Volume Inbound/Outbound Communication Management
Workflow Optimization Tools
Problem Solving
Attention to Detail
Adaptability
Passion for Customer Satisfaction
Team Collaboration
About
I’m a customer support specialist with over three years of experience providing exceptional customer care and leveraging data analytics to enhance service delivery, I am confident in my ability to contribute meaningfully to your customer-focused mission and success-driven culture.
During my time at ALX Nigeria, I supported thousands of clients across digital and telecommunication platforms, consistently exceeding KPIs by combining empathy with data-driven decision-making. I successfully managed high volume outbound and inbound communications, identified recurring pain points through SQL and Power BI, and streamlined onboarding and support workflows that resulted in a 30% improvement in resolution time and a 25% increase in user satisfaction. I am excited by the opportunity to bring my analytical problem-solving skills and passion for excellent service to such a pioneering organization.
I would be proud to support and retain customers who rely on your services daily. I am eager to contribute to your team’s continued success by improving customer experience through strategic support, data-backed insights, and proactive engagement.
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