Skills
Customer Service & Support
Sales Development & Conversion
Lead Generation & Prospecting
Cold Calling & Email Outreach
Client Relationship Management (CRM)
Appointment Setting & Follow-up
Cross-selling & Upselling
Complaint Resolution & Conflict Management
Communication & Interpersonal Skills
Problem-Solving & Critical Thinking
Digital Banking & Financial Services
Data Entry & Database Management
Customer Retention Strategies
Time Management & Multitasking
Telemarketing & Outbound Calling
Social Media & Email Marketing
B2B & B2C Sales
Microsoft Office Suite (Word, Excel, PowerPoint)
CRM Tools (HubSpot, Pipedrive, Zoho, Go HighLevel)
Sales & Marketing Automation Tools (Apollo, Lemlist, Instantly AI)
About
Customer Service & Sales Professional with over 7 years of experience in banking and tech. Skilled in resolving client issues, handling transactions, and driving sales through cross-selling, lead generation, and relationship management. Proven track record of boosting customer satisfaction and revenue growth.
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