Skills
Customer Experience & Recovery – Turning challenges into opportunities to boost satisfaction and loyalty.
Product Management – Supporting product lifecycle, aligning customer needs with business goals, and improving processes.
CRM Platforms – Proficient in Zendesk and Five9 for managing high-volume support with quality care.
Remote Collaboration – Skilled in Slack and Google Workspace for seamless teamwork and productivity.
Microsoft Excel – Strong ability in data analysis, reporting, and process optimization using advanced functions.
Communication & Problem-Solving – Empathetic, clear, and solution-oriented in all customer interactions.
Performance Excellence – Consistently surpass KPIs while maintaining exceptional customer satisfaction.
Adaptability & Continuous Learning – Thrive in remote environments with a focus on growth and innovation.
About
Hello, My name is Philis Wabwoba and I have almost 7 years of experience including 5 years of working remotely. I am an enthusiastic Customer Experience and Recovery Advocate. I am skilled in using collaboration tools like Slack and Google Workspace to keep connected and productive in remote teams and I specialize in providing outstanding service through CRM platforms like Zendesk and Five9. I effectively handle large call volumes without sacrificing care or quality.
I'm committed to turning difficult client encounters into chances for satisfaction and loyalty. My strategy is based on empathy, straightforward communication and problem-solving techniques with the constant goal of making clients feel heard and supported.
I have a strong sense of purpose and consistently surpass performance goals while maintaining a high level of customer satisfaction. With a strong dedication to ongoing development and a proven ability to thrive in remote environments, I’m excited about the opportunity to bring my skills to your team and help create outstanding customer experiences.
Thank you for considering my application, and I look forward to the possibility of contributing to your success.
Profile Photo
