Skills
Customer Support Tools: Knowledge of CRM/help desk platforms (e.g., Zendesk, Gorgias – quick learner)
• E-commerce: Familiarity with digital platforms and order management
• Communication: Excellent written and verbal communication (English)
• Problem-Solving: Ability to resolve customer issues with empathy and professionalism
• Technical: Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong multitasking, remote collaboration, and self-management ability
About
I am excited to apply for the Travel Consultant role at Destinee Travel. With a background in customer support and operations, I bring proven skills in client communication, problem-solving, and service delivery that align seamlessly with the responsibilities of booking and organizing memorable travel experiences.
In my current role as a Customer Support Agent at Guaranty Trust Bank, I communicate with customers daily across phone, email, and digital platforms. I resolve complex inquiries with empathy and efficiency, ensuring client satisfaction and loyalty—skills that directly translate to understanding traveler needs and tailoring solutions that exceed expectations. Additionally, my experience as an Assistant Operations Manager strengthened my ability to coordinate logistics, manage client requests, and deliver accurate, timely service.
Beyond my professional experience, I am self-motivated, adaptable, and comfortable working in a remote environment. As a former Corps Liaison Officer during my national service year, I also honed my organizational and leadership skills, managing community projects and serving as the key communication link between stakeholders. I believe these experiences have equipped me with the professionalism, attention to detail, and resilience needed to thrive in a fast-paced travel environment.
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