Enterprise SaaS Success & Retention | Churn reduced to <2–4% across roles
Executive Stakeholder Engagement | Renewal, upsell, and expansion negotiations
Customer Journey & Lifecycle Strategy | Driving onboarding & adoption >85%
Cross-Functional Leadership | Sales, Product, Engineering, Marketing alignment
AI & Automation in Customer Success | Chatbots, automation, process optimization
International Team Leadership | Global CS operations across EMEA & US
Distributed Team Communication | Slack, Microsoft Teams, Google Drive, Notion, Jira, Zoom
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