Skills
Customer Support, Customer engagement, Project management,Virtual assistance, Search Engine Optimization (SEO), Zendesk, Google workspace, Customer Retention.
About
Multi skilled professional with experience and proven expertise as a Customer service representative and Virtual assistant,skilled in AI driven customer support tools.
•Resolved 50+ customer inquiries daily with 98% satisfaction
•Partnered with engineers to design and train a GPT based internal assistant
•Implemented AI powered chat support, reducing response time by 45%
•Managed mock executive calendars,coordinated meetings,and achieved 'Inbox zero' in email simulations
•Organized files on Google drive/ One drive for better accessibility
•Prepared reports and handled travel research for simulated client needs.
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