Orogbemi Jumoke

Skills

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, CRM, Google sheets, CRP, freshdesk , finacle.

About

I am a proactive and results-driven customer service and support professional with over 4 years of experience across banking, utility, and media sectors. Having had hands-on experience in customer handling, service recovery, telesales, and administrative operations. I possess a strong ability to manage client relationships, resolve issues efficiently, and maintain a positive brand image under pressure.

I have worked with major organizations including United Bank for Africa (UBA), Benin Electricity Distribution Company, and IROKO TV, where I consistently delivered high-quality service in roles such as Inbound and Outbound Customer Representative, Telesales Agent, and Service Recovery Agent. These roles helped me develop deep expertise in communication, CRM systems, conflict resolution, and performance tracking.

My strength lies in my attention to detail, empathetic communication, and ability to manage tasks effectively across cross-functional teams. I am passionate about delivering excellent service, streamlining operations, and contributing to business growth through improved customer satisfaction and process efficiency.

I have been able to maintain high customer satisfaction rates through effective resolution of complex issues and also contributed to client base growth through strategic outbound communication and lead conversion.

I’m currently pursuing a B.Sc. in Economics at National Open University of Nigeria, further strengthening my analytical and strategic thinking abilities.