Skills
Customer Service Management
Client Relationship Management
Team Leadership & Supervision
Conflict Resolution & Problem Solving
Communication & Interpersonal Skills
Administrative Support & Office Management
Time Management & Multitasking
About
I am a results-driven professional with over five years of experience in customer service, client relations, and administration. Throughout my career, I have successfully led and mentored teams, managed high-value client accounts, and implemented solutions that improved service delivery and client satisfaction.
In my previous roles as a Customer Service and Client Service Team Lead, I built and sustained strong business relationships, identified service gaps, and worked closely with clients to provide tailored solutions. I take pride in achieving a 100% client retention rate in my unit, improving customer feedback scores, and supporting organizational growth through excellent service.
My core skills include communication, leadership, problem-solving, and relationship management. I am also highly organized and adaptable, with the ability to manage multiple priorities and deliver results under pressure.
I am passionate about people development, customer experience, and driving initiatives that create value for both clients and organizations.
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