Skills
Customer Support
Empathy
Virtual Assistant
Email & Calendar Management
Data Entry & Record Keeping
CRM Software (Freshdesk, Zendesk, Salesforce)
Invoicing & Client Billing
Conflict Resolution
Clear and Concise Communication (Verbal & Written)
Problem-Solving
Multitasking & Time Management
Administrative Support
Customer Relationship Management
Complaint Handling
Team Collaboration
Attention to Detail
Sales Support
Confidentiality Management
Project Coordination
About
I am an experienced Customer Service Professional with a strong background in e-commerce, finance, and retail, skilled in providing excellent support that enhances customer satisfaction and business growth. With 3–4 years of experience handling customer inquiries, resolving issues, and managing data, I am proficient in using CRM tools and digital platforms to deliver efficient, empathetic, and solution-driven service. I excel in communication, problem-solving, and multitasking, ensuring customers feel valued while maintaining accuracy in billing, invoicing, and record-keeping. Passionate about creating positive customer experiences, I bring a proactive approach to support, adaptability to fast-paced environments, and a commitment to helping businesses build trust and long-term relationships with their customers.
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