Skills
Communication Skills – Clear verbal and written communication for engaging customers and internal teams.
Active Listening – Ability to truly understand customer needs, pain points, and feedback.
Empathy – Showing genuine care and understanding of customer challenges.
Problem-Solving – Quickly identifying issues and providing effective solutions.
Relationship Management – Building trust and long-term partnerships with clients.
Conflict Resolution – Handling escalations and dissatisfied customers professionally.
Adaptability – Flexibility in handling different customer personalities and changing company processes.
Collaboration – Working cross-functionally with sales, product, and support teams.
Customer Advocacy – Representing customer interests internally to improve services/products.
Patience & Emotional Intelligence – Managing stressful situations while maintaining professionalism.
About
I am a self-driven professional and a graduate of English Language from the prestigious University of Ibadan. I possess a solid track record of delivering outstanding services to clients, with proven experience across leading financial institutions in Nigeria.
My career journey includes serving as a Service Executive at First Bank Ltd, a Customer Experience Expert at United Bank for Africa (UBA), and currently as a Customer Success and Client Support Specialist at Sterling Bank Nigeria.
I bring strong expertise in customer engagement, issue resolution, and client relationship management, with a focus on ensuring exceptional service delivery and customer satisfaction. I believe in my abilities and expertise, and I am confident that I will excel in this role if given the opportunity.
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