Skills
• Customer experience management
• Digital & mobile banking support
• Call centre operations
• Technical support (DSL, Fibre, VoIP, 3G/4G/5G)
• Conflict resolution & complaint handling
• CRM & ticketing systems (Salesforce, Zendesk)
• Order processing & invoicing (Syspro)
• Remote troubleshooting
• Data entry & administration
• Strong communication & problem-solving
• Quick to learn new systems
• Compliance knowledge (POPIA, KYC)
About
I have a solid background in customer service and administration, with over 6 years of experience across various industries including education, banking, telecommunications, and tech support. I’ve worked in high-pressure environments where I’ve had to handle a high volume of customer inquiries via phone, email, and chat, always aiming to resolve issues efficiently and with empathy. At Macmillan Education, I managed orders and financial transactions while maintaining accurate records and using CRM systems to improve service. At Capitec Bank, I supported clients with their banking needs, including digital services, ensuring smooth online experiences. I’ve also provided tech support at Afrihost, where I handled everything from broadband to hosting issues, using my technical know-how to troubleshoot effectively. My roles have required a strong attention to detail, excellent communication skills, and the ability to quickly adapt to new systems and processes.
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