Skills
Customer Relationship Management (CRM), Virtual Call Center Operation, Inbound & Outbound Customer Support, Multichannel Communication (Phone, Email, Chat, SMS), Conflict Resolution & De-escalation, Technical Troubleshooting & Support, Order Processing & Fulfillment, Customer Retention Strategies, Remote Collaboration Tools (e.g., Zoom, Teams, Slack), Ticketing System Management, SLA Adherence & Resolution Timeliness, Data Entry & Documentation Accuracy, Quality Assurance & Customer Satisfaction, Empathetic & Active Listening, Escalation Handling, Time Management & Prioritization, Performance Metrics & KPls, Policy Explanation & Issue Clarification.
About
Customer service professional with over 4 years of experience resolving inquiries, handling inbound calls, and delivering first-contact resolutions across SaaS, telecom, healthcare, and e-commerce. Skilled in CRM documentation, troubleshooting, and escalation management with a proven ability to enhance customer satisfaction and retention.
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