Noxolo Twala

Skills

Excellent communication, Problem solving, Active listening, patience and empathy. Product/service knowledge. Time management, adaptability and conflict resolution. CRM ( Salesforce, zendesk, five9, fresh desk, Shopify)

About

I’m currently working as a Customer Experience Service Associate for a U.S. campaign, and prior to this, I worked as a Team Coach—also for a U.S. campaign—until the project relocated to a different province, leading to my retrenchment.

I have over six years of customer service experience, supporting both U.S. and U.K. campaigns. This has strengthened my communication skills, attention to detail, and ability to stay organized under pressure.

Throughout my career, I’ve consistently managed large volumes of information with accuracy and efficiency.

I’m passionate about delivering high-quality work and would love the opportunity to contribute to your team.