Nothando Ngema

Skills

Programming: HTML, CSS, JavaScript, Python
Web Development: Full Stack Development (Frontend & Backend Integration)
Cloud Platforms: Oracle Cloud Infrastructure – Developer Professional
Customer Support: Inbound/Outbound Support, Problem Solving, Escalation Management
 Sales & Retentions: B2B Sales, Customer Engagement, Cross-selling
 Communication: English (fluent), Zulu, Xhosa
Tools & Platforms: CRM Systems, Ticketing Tools, Virtual Classroom Tools
Soft Skills: Critical Thinking, Time Management, Adaptability, Empathy, Tutoring

About

I bring over 10 years of experience in customer service, sales, and technical support, working with global companies like TransUnion, Amazon, and MTN. I’m skilled at handling complex customer issues, explaining solutions in clear and simple terms, and creating positive experiences that build trust and loyalty. I’m also adaptable and tech-savvy, with training in Full Stack Development which allows me to support both technical and non-technical users. Most importantly, I’m passionate about helping people, staying calm under pressure, and contributing to a team’s success.