Experienced customer Support agent with a proven track record in customer engagement and issue resolution. Proficient in managing customer communications via phone and email to deliver clear and effective solutions.
Experienced Microsoft 365 Technical Support Engineer with a proven track record in customer engagement and issue resolution. Proficient in troubleshooting and resolving issues across M365 technologies, including Exchange Online, SharePoint/OneDrive, Teams, and Microsoft Office applications. Skilled in managing customer communications via phone and email to deliver clear and effective solutions.
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