Skills
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Calendar, Gmail)
Customer Relationship Management tools
Email and calendar management
Virtual meeting platforms (Zoom, Google Meet, Microsoft Teams)
Effective communication and active listening
Problem solving and conflict resolution
Time management and multitasking
Adaptability and quick learning
About
I am a detail-oriented and results-driven professional with more than four years of experience working as a Virtual Assistant, Customer Service Representative, and Sales Specialist. I have built a strong background in customer engagement, sales promotion, and administrative support. Over the years, I have gained hands on experience managing schedules, handling both inbound and outbound calls, promoting products, and resolving customer concerns with professionalism. I also have a proven history of consistently exceeding sales targets, improving customer satisfaction, and keeping accurate records through customer relationship management tools and digital platforms.
My technical skills include proficiency in Microsoft Office Suite, Google Workspace, customer relationship management systems, data entry, online research, and virtual meeting platforms such as Zoom, Google Meet, and Microsoft Teams. In addition, I have practical experience with social media management and sales reporting. Alongside these skills, I am recognized for strong communication, problem-solving, multitasking, and adaptability. I am also highly organized and bring a customer focused approach to every role I take on.
In past positions, I successfully increased sales by fifteen percent, improved brand visibility by twelve percent, and maintained strong customer loyalty. My goal is to apply my expertise in administration, sales, and customer service in a role that promotes career growth while contributing to organizational success.
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