Ngozi Jennifer Olua

Skills

Interpersonal Communication (5 years)
• Telephone Etiquette (5 years)
• Relationship Building (5 years)
• Direct Sales (6 years)
• Customer Feedback Management (5 years)
• Account Management (5 years)
• Brand Management (5 years)
• Client Advisory Services (5 years)
• Customer Relationship Management (5 years)
• Conflict Resolution & Customer Retention (5 years)

About

Results-driven Customer Service and Sales Professional with over 6 years’ experience delivering excellent client support, direct sales, and account management across diverse industries. Skilled in building strong customer relationships, managing feedback, and resolving conflicts to ensure high retention and satisfaction. Adept at handling inquiries through phone, email, and remote channels with professionalism and empathy. Known for strong interpersonal communication, brand representation, and the ability to balance customer needs with business goals.


Achievements:

Successfully managed and retained key customer accounts, achieving 95%+ customer satisfaction consistently.

Increased customer loyalty through proactive feedback management and personalized client advisory services.

Achieved significant sales growth by leveraging direct sales expertise and upselling strategies.

Recognized for professionalism in handling customer concerns, reducing escalations and improving retention.