Skills
Some of my skills include but not limited to:
Network infrastructure and system administration
Cybersecurity fundamentals and best practices
Cloud platforms (e.g., AWS, Azure, Google Cloud)
Enterprise software and IT operations tools
Data management and disaster recovery planning
Strong communication and interpersonal skills
Decision-making and critical thinking
Conflict resolution and negotiation
Vendor and stakeholder management
Basic troubleshooting for hardware, software, and network issues
Product knowledge and usage guidance
Familiarity with help desk systems (e.g., Zendesk, Freshdesk, ServiceNow)
Ticketing and issue tracking processes
Remote support tools
Excellent verbal and written communication
Active listening and empathy
Patience and customer-focused mindset
Time management and multitasking
Ability to explain technical information clearly to non-technical users
About
As an experienced IT professional with expertise in system administration, network administration, and IT support, I bring a comprehensive understanding of managing and optimizing both hardware and software systems. I have a proven track record in maintaining secure and efficient network infrastructures, ensuring seamless operations through proactive monitoring, troubleshooting, and problem resolution. With strong problem-solving skills, I provide top-tier IT support to end-users, ensuring that systems run smoothly and effectively. I am highly skilled in managing servers, implementing network protocols, and ensuring cybersecurity best practices are followed. My dedication to continuous learning and staying updated on the latest technologies allows me to adapt quickly to new challenges and contribute to the overall efficiency and security of an organization’s IT environment.
I am an experienced customer technical support engineer with a proven track record spanning over three years, excelling in Help Desk, Customer Support, and Technical Support. Expertise includes Office 365, Microsoft Teams, Cross-Platform Migration, Networking, Active Directory, and more. Known for unwavering commitment to problem-solving, strong diagnostic skills, and meticulous attention to detail. Excellent Troubleshooting and problem-solving skills with a Bachelor's Degree in Elect/Elect and Information Technology. Dedicated to driving customer satisfaction, problem resolution, and contributing to organizational success. Open to connecting and exploring opportunities to leverage my expertise for mutual growth. I have experience in the field of Network/Broadcast Operations, IT, Electrical, and Electronics. I've worked as an intern at Plus TV Africa as a Network Engr where I assisted in setting up Live Broadcasts and Pre-Recordings for TV and Radio Productions using state-of-the-art broadcast gear, creating and maintenance of asset records and technical documentation relevant to broadcast operations, assisting in script edition and teleprompting as well as repairing and maintenance of faulty systems and machinery in the production rooms.
I worked with Mouka Foam Ltd as an Electrical/Maintenance Engineer. Details of job roles and responsibilities are available on my resume.
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