Nelson Agu

Skills

Help Desk Support

IT Support

Technical Troubleshooting

Remote IT Assistance

Windows & Linux Administration

Network Configuration & Monitoring

Hardware & Software Installation

System Administration

Active Directory & User Management

Cybersecurity Analysis

Vulnerability Assessment

Incident Response & Threat Detection

Risk Management & Compliance

Antivirus & Endpoint Protection

Firewall & Security Tools Management

Quality Assurance (QA)

Manual Testing

Automated Testing (Selenium, Playwright, etc.)

Test Case Design & Execution

Bug Tracking & Reporting (Jira, Azure DevOps)

API Testing (Postman, REST APIs)

Regression, Functional & UAT Testing

Test Automation Frameworks

Continuous Integration/Continuous Deployment (CI/CD)

Documentation & Reporting

Customer Service & Client Support

Communication & Collaboration

Problem Solving & Root Cause Analysis

Remote/Distributed Team Collaboration

Agile/Scrum Methodologies

About

I am an experienced IT professional with a diverse background spanning Help Desk Support, IT Support, Cybersecurity Analysis, and Quality Assurance Engineering. Over the years, I have built a strong foundation in troubleshooting, systems administration, and customer support while progressively advancing into cybersecurity and software quality assurance.

In my earlier roles, I developed expertise in resolving technical issues, supporting end-users, and maintaining secure IT environments. As a Cybersecurity Analyst, I focused on threat detection, vulnerability assessment, and implementing best practices to safeguard enterprise systems. Currently, as a Quality Assurance Engineer, I apply my technical depth to ensure software reliability, automate testing processes, and improve product quality through structured QA strategies.