Skills
•Customer Relationship Management (CRM)
•Conflict Resolution
• Active Listening & Empathy
• Email & Live Chat Support
•Technical Troubleshooting
•Microsoft Office & Google Workspace
•Ticketing & Helpdesk Tools (Zendesk, Freshdesk, HubSpot)
•Time Management & Organization
• Virtual Assistance
• Project Coordination
• Verbal and Written English language proficiency.
•Attention to details.
•Data Entry.
•Transcription.
About
Customer Service Representative with over 5 years of experience delivering high-quality client support across real estate, events, and digital service environments. Skilled in managing high-volume inquiries, resolving customer concerns, and improving satisfaction through proactive communication and problem-solving. Experienced in both face-to-face and remote support, with proven ability to reduce support tickets, streamline processes, and enhance engagement. Certified Virtual Assistant and Project Management professional with strong digital literacy, including CRM tools, scheduling platforms, and productivity software. Adept at balancing empathy with efficiency to create positive customer experiences and contribute to organizational growth.
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