Skills
• Customer service
• Product sales
• Upselling and cross-selling
• Report generation
• Opening and closing accounts
• Account updating
• Service upselling
• Sales closing
• Client communication
• Order processing
• Problem resolution
• Team development
• Call escalation
• Product knowledge
• Brand representation
• CRM software
• SNOW-IT Service Management
• REMEDY-ItService Management
• Ubuntu Linux (End User)
• Windows 10 (End User)
• Oracle Database Tools
• Dynamics 365
• Google Docs
• SLACK
• Teams
• Skype
• ASICS
• Performance monitoring
• Work assignment delegation
• Attention to detail
• Deadline management
• Process improvement
• Employee engagement
• Risk management
• Coaching and mentoring
• Customer focus
• Employee evaluation
• Performance improvement
• Conflict resolution
• Workflow management
• Key performance indicators
• Schedule management
• Moware
• Centah
• Microsoft Office Suite (Excel, Outlook, Word)
• CRM & Data Entry Tools
• CBH Homes Buildertrend
CORE STRENGHTS
• Attention to Detail & Accuracy
• Time Management & Task Prioritization
• Professional Communication
• Problem Solving & Critical Thinking
• Team Collaboration & Independent Work
• Fast Learner | Adapts Quickly to New Systems
About
Accomplished and detail-oriented professional with 10+ years of experience in data entry, appointment scheduling, customer service leadership, sales, and business operations. Adept at managing high volumes of data with precision, maintaining client portals, and coordinating complex schedules to support sales and administrative teams. I am skilled in Oracle Database Tools, process optimization, data analysis, and project management, ensuring accuracy, streamlined workflows, and operational efficiency. Former Customer Service Team Lead with proven success in supervising teams, delegating tasks, monitoring performance, resolving escalations, and implementing initiatives that boosted customer satisfaction and team productivity. Strong background in conflict resolution, performance improvement, and fostering employee engagement to drive growth and service excellence. Recognized for adaptability, problem-solving, and strategic thinking, with the ability to balance efficiency with exceptional client experiences. Collaborative and people-oriented leader with excellent communication, organizational, and interpersonal skills. Dependable, proactive, and customer-focused professional committed to continuous improvement, exceeding performance targets, and achieving organizational goals in fast-paced, high-pressure environments
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