Micah Shola

Skills

Customer Relationship Management, Customer Retention, Account Management,
Appointment Setting, B2B and B2C Sales, Cold calling, lead generation and conversion, Consultative selling, Business development, Negotiation, Sales Strategy, Data Entry, Data Analysis, CRM Software proficiency (Zoho, Slack, Salesforce, Zendesk, HubSpot) MS Office Suite (Word, PowerPoint, Excel, Power BI).

About

Dynamic Sales and Customer Service Executive with strong expertise in the telecom, tech and e-commerce
industry. Proven track record of exceeding sales targets, driving customer retention, and delivering solutions
that boost revenue and client satisfaction. Skilled in consultative selling, relationship management, and
resolving complex customer needs with efficiency and professionalism.
Adept at cross and upselling telecommunication and IT product and service, also committed to maintaining
compliance with organizational policies and standards.
Below are my professional experience;
• Handled 30+ customer inquiries daily via phone, email, and live chat, achieving a 95% customer
satisfaction score.
• Retain 97% of customers account within the region through quality communication and relationship
building.
• Generated high volume leads and maintaining high lead retention through cold call and other outreach
resulting into 30% increase in total sales
• Scheduled over 30 qualified appointments per month, contributing to a 10% increase in closed deals.
• Consistently met and exceeded sales target driving sales revenue by 20%.
• Increased sales by 20% through implementing upselling and cross selling strategy.
• Increased client base by 10% by finding opportunities for partnership with companies and customers.