Skills
Customer experience
Microsoft word
Excel
PowerPoint
CRM
Multitasking
String communication skills
Empathy
Improvising
About
My name is Mary Moronkola, and I bring nearly five years of experience in customer service, supporting clients through phone, email, chat, and social media. Over the years, I have developed strong communication skills, attention to detail, and the ability to multitask effectively in fast-paced environments.
In my most recent role at Kuda Microfinance Bank, I provided direct customer support while also leading a team. This experience enhanced my leadership abilities, active listening, and organizational skills, ensuring excellent service delivery even under pressure.
I am highly proficient with customer support and CRM tools such as Freshdesk, Intercom, Xcally, Avaya, and other platforms, along with strong working knowledge of Microsoft Word, Excel, and PowerPoint. My background has trained me to quickly process information, adapt to different systems, and manage multiple tools simultaneously.
One of my strongest assets is my typing speed and accuracy, which has been crucial for handling customer inquiries efficiently. I am also passionate about continuous learning, maintaining a positive attitude, and being a reliable team player who can deliver quality results within tight deadlines.
Profile Photo
