Skills
CRM Tools: Zendesk, Freshdesk, Gorgias
Microsoft Office & Excel
Data Entry & Documentation
Customer Service (Voice, Chat, Email)
Technical Troubleshooting
Empathy
Ticket Management Systems
Google Workspace
Communication Tools: Zoom, Microsoft Teams, WhatsApp
Business
Complaint Handling & Escalation Management
Communication
Willingness to Learn
About
Dynamic Online Customer Support Agent with over 5 years of experience in providing exceptional customer service across various industries. Proficient in using CRM systems like Zendesk and Gorgias to efficiently manage over 50 customer tickets daily, resolving issues with accuracy and empathy. Demonstrated ability to upsell services, enhancing customer loyalty and satisfaction. Ready to leverage expertise in customer care to deliver outstanding support and contribute positively to any forward-thinking organisation.
Profile Photo
