Skills
Core Skills & Competencies
Customer Relationship Management
Technical Support & Troubleshooting
Process Optimization & Improvement
Escalation & Issue Resolution
Multichannel Support (Email, Chat, Calls, Web, Text)
Data Analysis & Reporting
Customer Experience Management
Quality Assurance & Service Excellence
Tools
Help Desk & Ticketing Systems: Zendesk, Jira, Slack, Freshdesk, ClickUp, Crisp
Payment Processing & Invoicing Systems
About
I am a dynamic and results-driven Senior Customer Support Specialist with over six years of experience delivering exceptional customer service and technical support across fintech, SaaS, and technology-driven environments. Skilled in troubleshooting, issue resolution, and process optimization to enhance customer satisfaction and operational efficiency. Adept at managing escalations, conducting data-driven analyses, and collaborating cross-functionally to resolve complex challenges. Proficient in Zendesk, Jira, Slack, Freshdesk, ClickUp, and Crisp, with a proven ability to thrive in high-pressure, fast-paced settings. Fluent in English, French, and Igbo, with a track record of building strong client relationships, streamlining support operations, and driving continuous improvement.
Profile Photo
