Liyema Mona

Skills

Computer literacy (CRM, data entry, order processing), Strong communication (verbal & written), Active listening & problem-solving, Customer retention & rapport building, Conflict resolution & handling complaints, Multitasking & prioritization, Accuracy & attention to detail, Self-motivated & target-driven, Time management & organization, Teamwork & collaboration, Adaptability & willingness to learn.

About

Customer Service professional with 2 years of experience specializing in order processing, chat moderation, and client support. Skilled in managing inquiries with professionalism and empathy while ensuring a positive customer experience. Strong background in CRM systems, data entry, and administrative support, with proven accuracy and efficiency in fast-paced environments. Recognized for excellent problem-solving, active listening, and conflict resolution, contributing to customer loyalty and retention. Adaptable and self-driven, with a commitment to continuous learning and applying diverse skills gained through professional development. Dedicated to delivering top-quality service and consistently achieving company goals.