Skills
Office management and administrative operations
Customer service and client relationship management
Procurement and logistics coordination
Inventory control and supply tracking
Data analysis and financial documentation
Performance reporting and process improvement
Team supervision and staff training
Complaint resolution and conflict management
Knowledge of labor laws and HR compliance
Strong written and verbal communication
Proficiency in ERP systems, Google Workspace, and MS Office
About
I am an experienced Administrative and Operations Specialist with over five years of expertise in procurement, logistics coordination, customer service, and client relationship management. I hold a Bachelor’s degree in Economics from Moi University and have a proven track record of improving operational efficiency, strengthening customer satisfaction, and driving revenue growth. At Lonak Investment Ltd, I streamlined invoicing and procurement processes, reducing errors and increasing collection rates by 20%. I bring strong skills in data analysis, process improvement, and team leadership, with a reputation for integrity, adaptability, and delivering measurable results in fast-paced environments.
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