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Skills
Active listening and effective communication.
Time management and multitasking.
Customer Retention and loyalty strategies.
Customer feedback interpretation.
Conflict resolution.
About
I am a detailed orientated customer retention agent with 3 years of experience strengthening client relationships, reducing churn, and driving loyalty. Skilled in conflict resolution, upselling, and delivering tailored solutions to enhance customer satisfaction. Proficient in CRM tools and data-driven strategies, with a proven record of improving retention rates and contributing to revenue growth. I am a strong communicator, an empathetic listener, and problem solver who thrives in fast-paced and customer-focused environments.
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