Lile Ati

Skills

TECHNICAL SKILLS
• Virtual Assistant Tools: CRM Systems, Microsoft Office, Scheduling Software, Trello, Slack
• Data Analysis: Microsoft Excel (Advanced), Power BI, Tableau, SQL, Python
• Customer Service: Conflict Resolution, Customer Support, Debtor Management
• Compliance: GDPR, Data Protection Act (DPA)
• Communication: Training, Team Coaching, Stakeholder Engagement
CORE COMPETENCIES
• Customer Service and Support
• Administrative Support and Coordination
• Data Entry and Management
• Virtual Assistance and Scheduling
• Performance Reporting and Visualization
• Policy Development and SOP Implementation
• Training and Capacity Building

About

Detail-oriented and organized professional with extensive experience in customer service, administrative support, and data management. Proficient in virtual assistant tasks, including scheduling, CRM systems, and data analysis using Microsoft Excel, Tableau, SQL, and Power BI. Skilled in enhancing operational efficiency, resolving customer inquiries, and ensuring compliance with data protection regulations. Adept at communication, stakeholder coordination, and delivering data-driven solutions.