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Skills
Remote Tools: Slack, Notion, Trello, Loom, Google Workspace
Job-Specific: Intercom, Zendesk, HubSpot, Airtable
Customer Support: Call Handling, Complaint Resolution, Ticketing Systems, Call Center Operations, CRM Management
Soft /transferable skills: Async communication, Time zone collaboration, Task management, Documentation, Empathy, Problem-Solving, Communication, Attention to Detail, Teamwork, Time Management, Adaptability
About
Remote-ready Support Specialist with 5+ years resolving high-volume tickets across SaaS teams. Skilled in async tools like Zendesk, Intercom, and Slack. I reduce churn, improve CSAT, and thrive in distributed teams.