Korede Edih

Skills

Customer Experience Management
Customer Service
Client Relationship Management
Customer Success
Contact Centre Management
Business Process Optimization
Team Leadership & Employee Engagement
Cross-functional Collaboration
CRM: HubSpot, Basecamp
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Meet)
Videoconferencing Tools (Zoom, MS Teams, Google Meet)
GitHub (basic issue tracking/reporting)
Email Communication Tools

About

Business professional with experience in customer relationship management, customer experience, account management, and client success, currently pursuing an M.Sc. in Project Management. Skilled in building lasting customer relationships, streamlining service delivery, and driving strategic initiatives. Known for a customer-centric approach, cross-functional collaboration, and the ability to enhance client satisfaction while supporting business growth.