Skills
Customer Relationship Management, Effective written and verbal communication, problem solving, Multichannel support,Google workspace,Microsoft Office Suite, Proficient with Slack, Zoom, and ConnectTeam for remote coordination
About
Results-driven Customer Service Specialist with over 12 years of experience delivering high-quality support across diverse industries, including hospitality and remote technical service environments. Adept at handling complex customer inquiries, resolving escalations, and maintaining exceptional service standards in virtual settings. Strong background in using CRM
tools, remote collaboration platforms, and technical support systems to ensure seamless customer interactions.
Highly skilled in written and verbal communication, cross-functional coordination, and process improvement. Recognized for consistently exceeding KPIs, enhancing customer satisfaction, and contributing to long-term loyalty and retention in remote support teams.
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