Kareem Umar Farouk

Skills

I'm adept at using Vici dialer, Convoso, Ring Central, Salesforce, Zendesk, Google Workspace, and Microsoft Office.

About

Results-driven Sales and Customer Service professional with over 4 years of remote and on-site experience across industries including disability services, housing, real estate, and revenue recovery. Skilled in prequalifying leads, heavy call volume handling, and guiding clients through complex processes with empathy and brevity. Proficient in CRM and collaboration tools such as Salesforce, Zendesk, Bitrix, Google Workspace, Microsoft Office, Trello, Asana, Discord, and multiple dialer systems.